Holiday homes with pool

Frequently Asked Questions

Casa Care Costa Blanca

About the region and your holiday home

Why choose the Costa Blanca North?

Sun, sea, a wonderful climate and charming towns like Xàbia, Moraira and Dénia — without the crowds of mass tourism. Located right between Valencia and Alicante, opposite Ibiza on the mainland. From either airport you're at your holiday home within an hour.

Why rent a holiday home instead of a hotel?

With your own apartment, house or villa you have complete freedom: cook for yourself or dine out, enjoy a private pool or a shared one, and simply have your own place to feel at home during your holiday. Often more affordable than a hotel too, especially with a larger group.

Why book through Casa Care Costa Blanca?

We know the area and the properties inside out — we live here ourselves. You have one fixed point of contact throughout your stay, not an anonymous call centre. If anything isn't quite right, we're nearby to help quickly. And for anything else you might need, such as a doctor, a restaurant recommendation or transport, we're happy to think along with you.

Booking and payment

How do I book a holiday home?

You choose a property on our website and submit a booking request. We then check whether your desired period is available, and once confirmed you'll receive a confirmation from us.

Can I also book by phone or WhatsApp?

Of course, we're happy to help you personally. A booking is always confirmed in writing by email as well, so everything is clear on paper.

How do I see if a property is available?

You'll find the availability listed on each property's page on our website, so you can immediately see if your desired dates are possible.

When will I receive the rental agreement?

After your booking, you'll receive the rental agreement by email, including all the arrangements and costs, clearly set out.

What payment methods do you accept?

You can pay securely online via Stripe or Mollie.

Is there a minimum stay?

This depends on the season and the property. When booking, you'll immediately see whether your desired period is possible.

Will I receive the exact address right away?

For privacy reasons, we share the exact address only after your booking is confirmed and (partially) paid, usually a few weeks before arrival.

Can I change my booking?

Please get in touch with us and we'll look at the options together. We always try to be as flexible as possible, though the terms of the rental agreement do apply.

How does the security deposit work?

If a deposit applies, the amount and terms are clearly stated at the time of booking. If you leave the property in good condition, the deposit is refunded within 8 days of your departure.

Arrival and your stay

What are the check-in and check-out times?

Check-in is between 4:00 pm and 7:00 pm, check-out is between 7:00 am and 9:30 am.

Will someone be there when I arrive?

Yes, we'll arrange a time with you in advance and make sure someone from our team is there to hand over the keys and give you a short tour.

What if I'm running late?

Just give us a call or message, and we'll take that into account.

What do I need to bring myself?

Just your personal belongings. The property is fully equipped with cookware, dishes and cutlery, and clean bed linen and towels are provided.

Is there wifi and parking?

Each property listing on our website clearly states whether wifi and parking are available.

Can I bring my pet?

This depends on the property, and is indicated in the listing. Please make sure you have a pet passport and the required vaccinations.

Can I book a cot or high chair?

Yes, just let us know and we'll gladly arrange this for you, possibly for a small additional fee.

Can I book extra cleaning?

Absolutely, we recommend booking this in advance, especially during high season, as last-minute requests can't always be accommodated.

During your stay

What if something breaks?

Please contact us straight away, and we'll come and take a look as soon as possible to find a solution.

Who is my local point of contact?

We are — Casa Care is your fixed contact throughout your entire stay.

Who is responsible in case of damage?

As the tenant, you are responsible for any damage. Please always let us know right away, and we'll resolve it together.

Do you have a complaint?

Please contact us directly — we'll take care of it immediately and look for a solution as quickly as possible.

For property owners

Do you also offer estate agent services?

Yes, for owners looking to sell or buy a property, we work together with Enjoy Houses, alongside our rental, key holding and property management services.

Can Casa Care manage my property?

We'd love to! Get in touch for a no-obligation conversation, and we'll discuss the options tailored to you — from key holding to full property management.

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Casa Care Vacations

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